Orakel Support Services

Orakel Support Services (Orakeltjenesten in Norwegian) helps all students and employees at NTNU.

Norsk versjon - Orakeltjenesten

Topic page about IT services

What support is provided #

Orakeltjenesten offers support for NTNU IT's systems, including but not limited to:

FAQ: Frequently asked questions 

Contact Orakeltjenesten #

All students and employees can contact Orakeltjenesten by telephone or e-mail. Employees can also chat via Skype for Business and students are welcome to visit one of our help desks.

Phone: (students and employees) #

Call 735 91500

E-mail: (students and employees) #

Send e-mail to orakel@ntnu.no

If you send an e-mail, please include:

  • What do you want to do?
  • What goes wrong?
  • What kind of error message (if any) do you receive?
  • Has it worked before, and if so, when?
  • Have you tried other computers?
  • Does it work for your colleagues or officemates?

Never provide your password to anyone, not even to Orakeltjenesten.

Chat: (employees only) #

Employees can contact Orakel Support Services via instant messaging (chat) in Skype for Business. This is how you get in touch with us:

  • Find orakel-chat@ntnu.no in Skype for Business.
  • Right-click Orakel Chat NTNU and select Send an IM.

  • Start the conversation by sending a message to Orakel Chat NTNU.
  • You will receive a welcome message and you will be queued. Feel free to write your question while you are waiting for an answer.

Help desks: (students only) #

Orakeltjenesten operates help desks at Gløshaugen, Dragvoll and Øya in Trondheim, in Ålesund and in Gjøvik. These help desks supports all students at NTNU, as well as residents at SiT's student villages. In Ålesund and in Gjøvik the help desks also supports employees.

 CampusHoursLocationfor STUDENTS       for EMPLOYEES      
Dragvoll08:00 - 16:30 (Mon-Fri) ♠Building 8, level 5 (Library)YesNo
Gløshaugen10:15 - 16:00 (Mon-Fri)Natural Science Building, Library YesNo
Gjøvik08:00 - 15:45 (Mon-Fri) ♦K-bygget, basementYesYes
Kalvskinnet10:15 - 16:00 (Mon-Fri)Sverresgate 12, T01.632YesNo
Øya10:15 - 16:00 (Mon-Fri)Kunnskapssenteret, 2nd floorYesNo
Ålesund09:00 - 16:00 (Mon-Fri)The library, 1st floorYesNo
Ålesund08:00 - 15:00 (Mon-Fri)C-block, 1st floor, room C224NoYes
Handelshøyskolen10:15 - 16:00 (Mon/Wed)The library, 1st floorYesNo

♦ Summer hours (15.05-14.09) for the help desk in Gjøvik:  08:00-15:00

♠ Dragvoll has reduced opening hours during the period of 26.11-21.12 and will be open from 10:00-16:00.
Please note that Dragvoll closes at 13:45 the following days: 10.12, 13.12, and 18.12.

Campus-IT in Trondheim #

Campus-IT is located at various campuses in Trondheim and serves employees with support and PC operations which requires physical presence.

Tasks carried out by Campus-IT

  • Prepares computers (Windows) and delivers ordered equipment
  • Reinstalls / Repairs Computers (Dell and Lenovo)
  • Short term loan of computers during repair, ordering, emergency cases and teaching plans
  • Provides wired network access
  • Reports printers with errors
  • Hands out usernames / passwords to foreign employees

Have a request number ready before you seek out Campus-IT

We do not have any help desks and are often out of office. You need to make an appointment by e-mail to orakel@ntnu.no before you visit us. You will receive an e-mail with a request number.  Please state the request number (NTNU-SDXXXXXXX) when you show up.

Campus HoursLocationNote
Dragvoll08:30 - 15:00 (Mon - Fri)Dragvoll Bygg 2 nivå 3, room 2302
Elgeseter08:30 - 15:00 (Mon - Fri)Handelshøyskolen, room 4014
Gløshaugen08:3015:00 (Mon - Fri)Sentralbygg 1, room 127ACo-located with AV support
Kalvskinnet08:30 - 15:00 (Mon - Fri)Sukkerhuset. room 115Moved from Akrinn 11. june
Moholt08:30 - 15:00 (Tuesdays)Jonsvannsveien 82, room JB439
Tunga08:30 - 15:00 (Mon - Fri)Tungasletta 2, room A-126
Tyholt08:30 - 15:00 (Mon - Fri)Marinteknisk Senter, room F2.128
Øya10:30 - 14:30 (Mon - Fri)Medisinsk-teknisk Forskningssenter, room 1.241Door locked - use door bell. With an appointment or case number you will be served outside opening hours.

Resolution time #

How long does it take to get help?

Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.

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