Orakel Support Services

Orakel Support Services (Orakeltjenesten in Norwegian) helps all students and employees at NTNU.

Norsk versjon - Orakeltjenesten

Topic page about IT services

What support is provided #

Orakeltjenesten offers support for NTNU IT's systems, including, but not limited to:

Contact Orakeltjenesten #

Never give your password to anyone, not even to Orakeltjenesten.

NTNU Hjelp #

The easiest way to get in touch with Orakeltjenesten is through the self-service portal NTNU Hjelp

Phone #

Call +47 735 91 500 during opening hours.

Immidiate assistance during ongoing exams autumn semester 2020 #

For immediate/urgent assistance during an ongoing exam, separate “emergency numbers” have been created for both home exams and digital oral exams. The emergency numbers should only be used if there is a need for support in connection with an ongoing exam. The numbers will only be supported during the ongoing exam period, from November 23 - December 19.

Urgent help for home and oral exams: +47 73 59 16 00

Employees #

  • IT Support available from 08:00 - 14:30, Monday through Friday

Students #

  • IT Support available from 08:00 - 16:00, Monday through Friday

Student help desks #

Orakeltjenesten operates help desks for students in Trondheim, Ålesund and Gjøvik. No appointments are needed to visit these.

The help desks are closed throughout January 2021

Orakel Support Services help desks are closed due to infection control guidelines. If you need help, please contact us via NTNU Hjelp or call us at 73 59 15 00.

Employee on-site IT support #

Employees may request support from local Campus-IT, supporting employees with PC operations requiring physical presence.

Tasks carried out by Campus-IT

  • Prepares computers (Windows) and delivers ordered equipment
  • Reinstalls / repairs computers (Dell and Lenovo)
  • Short term loan of computers during repair, ordering, emergency cases and teaching plans
  • Provides wired network access
  • Reports printers with errors
  • Hands out usernames / passwords to foreign employees

Have a request number ready before you seek out Campus-IT

We do not have any help desks and are often out of office. You need to make an appointment by e-mail through NTNU Hjelp before visiting us. You will then receive an e-mail with a request number. Please state the request number (NTNU0xxxxxx) when you show up.

Campus HoursLocationNotes
Dragvoll08:30 - 15:00 (Mon - Fri)Building 2, level 3, room 2302
Elgeseter08:30 - 15:00 (Mon - Fri)Handelshøyskolen, room 4014
Gløshaugen08:3015:00 (Mon - Fri)Sentralbygg 1, room 127ADoor locked - please knock at the door.
Gjøvik08:00 - 15:45 (Mon - Fri)K-bygget, basement
Kalvskinnet08:30 - 15:00 (Mon - Fri)Sukkerhuset. room 115
Moholt08:30 - 15:00 (Tuesdays)Jonsvannsveien 82, room JB439
Sluppenon requestSluppenvegen 12B, room 219B
Tunga08:30 - 15:00 (Mon - Fri)Tungasletta 2, 2nd floor, room A-207
Tyholt08:30 - 15:00 (Mon - Fri)Marinteknisk Senter, room F2.128
Øya10:30 - 14:30 (Mon - Fri)Medisinsk-teknisk Forskningssenter, room 1.241Door locked - please use the door bell.
Ålesund08:00 - 15:45 (Mon - Fri)K-bygget, 1st floor, room 154Summer hours 08:00 - 15:00 until 1st of September

Resolution time #

How long does it take to get help?

Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.

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