Orakel Support Services

Orakel Support Services (Orakeltjenesten in Norwegian) helps all students and employees at NTNU.

Norsk versjon - Orakeltjenesten

Topic page about IT services

What support is provided #

Orakeltjenesten offers support for NTNU IT's systems, including but not limited to:

Contact Orakeltjenesten #

NTNU Hjelp #

The easiest way to get in touch with Orakeltjenesten is through the self-service portal NTNU Hjelp. If you need to talk to someone, you can give us a call. If you are a student, you are welcome to visit one of our help desks.

Phone #

Call +47 735 91500

Employees: Open 08.00 - 14.30, Monday - Friday

Students: Open 08.00 - 16.00, Monday - Friday

Never give your password to anyone, not even to Orakeltjenesten.

Help desks #

Orakeltjenesten operates help desks at Gløshaugen, Kalvskinnet, Handelshøyskolen, Dragvoll, Tunga and Øya in Trondheim, in Ålesund and in Gjøvik. These help desks supports all students at NTNU, as well as residents at SiT's student villages. Some help desks also supports employees.

 CampusHoursLocationfor STUDENTS       for EMPLOYEES      
Dragvoll08:00 - 17:00 (Mon-Fri)Building 8, level 5 (Library)YesNo
Gløshaugen10:15 - 16:00 (Mon-Fri)Natural Science Building, Library YesNo
Gjøvik08:00 - 15:45 (Mon-Fri) ♦K-bygget, basementYesYes
Handelshøyskolen10:15 - 16:00 (Mon/Wed/Fri)The library, 2nd floorYesNo
Kalvskinnet10:15 - 16:00 (Mon-Fri)LysholmbiblioteketYesNo
Tunga10:15-14:00 (Tue)Tungasletta 2, 1st floor, room A-105YesNo
Øya10:15 - 16:00 (Mon-Fri)Medicine and Health LibraryYesNo
Ålesund09:00 - 16:00 (Mon-Fri)Hovedbygget, 1st floor, room B116YesNo
Ålesund08:00 - 15:45 (Mon-Fri) ♦K-bygget, 1st floor, room 154NoYes

♦ Summer hours (15.05-14.09) for the help desks in Gjøvik and Ålesund:  08:00-15:00

Campus-IT in Trondheim #

Campus-IT is located at various campuses in Trondheim and serves employees with support and PC operations which requires physical presence.

Tasks carried out by Campus-IT

  • Prepares computers (Windows) and delivers ordered equipment
  • Reinstalls / Repairs Computers (Dell and Lenovo)
  • Short term loan of computers during repair, ordering, emergency cases and teaching plans
  • Provides wired network access
  • Reports printers with errors
  • Hands out usernames / passwords to foreign employees

Have a request number ready before you seek out Campus-IT

We do not have any help desks and are often out of office. You need to make an appointment by e-mail to orakel@ntnu.no before you visit us. You will receive an e-mail with a request number.  Please state the request number (NTNU-SDXXXXXXX) when you show up.

Campus HoursLocationNote
Dragvoll08:30 - 15:00 (Mon - Fri)Dragvoll Bygg 2 nivå 3, room 2302
Elgeseter08:30 - 15:00 (Mon - Fri)Handelshøyskolen, room 4014
Gløshaugen08:3015:00 (Mon - Fri)Sentralbygg 1, room 127ACo-located with AV support
Kalvskinnet08:30 - 15:00 (Mon - Fri)Sukkerhuset. room 115Moved from Akrinn 11. june
Moholt08:30 - 15:00 (Tuesdays)Jonsvannsveien 82, room JB439
Tunga08:30 - 15:00 (Mon - Fri)Tungasletta 2, room A-126
Tyholt08:30 - 15:00 (Mon - Fri)Marinteknisk Senter, room F2.128
Øya10:30 - 14:30 (Mon - Fri)Medisinsk-teknisk Forskningssenter, room 1.241Door locked - use door bell. With an appointment or case number you will be served outside opening hours.

Resolution time #

How long does it take to get help?

Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.

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