Orakel Support Services

Orakel Support Services (Orakeltjenesten in Norwegian) helps all students and employees at NTNU.

Norsk versjon - Orakeltjenesten

Support offered for these systems #

Orakeltjenesten offers support for NTNU IT's systems, including:

  • ItsLearning
  • Innsida
  • Create user account
  • Email provided by NTNU IT
  • Printing
  • Home pages, local storage and group storage
  • Connecting to NTNU's network, local area network, wireless network and VPN
  • Software installation help for software provided by NTNU IT

Looking for something else, see the topic page IT services.

Contact Orakeltjenesten #

All students and employees can contact Orakeltjenesten by telephone or email. Students can also visit one of our help desks.

If you choose to contact us via   orakel@ntnu.no  provide detailed information. 

It's never a problem to provide too much information, but it can be quite difficult to figure out what the problem is if we don't get enough information.  If you send an email, please include:

  • What did you want to do?
  • What stopped you?
  • What kind of error message (if any) did you get?
  • Has it worked before, and if so, when?
  • Have you tried other computers?
  • Does it work for your colleagues or officemates?

Never provide your password to anyone, not even to Orakeltjenesten. 

Help desks #

Orakeltjenesten operates help desks at Gløshaugen, Dragvoll and Øya in Trondheim, in Ålesund and in Gjøvik. These help desks supports all students at NTNU, as well as residents at SiT's student villages. In Ålesund and in Gjøvik the help desks also supports employees.

 CampusHoursLocationfor STUDENTS       for EMPLOYEES      
Dragvoll08:00 - 16:30 (Mon-Fri)Building 8, level 5 (Library)YesNo
Gløshaugen10:15 - 16:00 (Mon-Fri)Natural Science Building, Library YesNo
Gjøvik08:00 - 15:45 (Mon-Fri) ♦K-bygget, basementYesYes
Øya10:15 - 16:00 (Mon-Fri)Kunnskapssenteret, 2nd floorYesNo
Ålesund08:00 - 15:00 (Mon-Fri)C-block, 1st floor, room C224NoYes
Ålesund09:00 - 16:00 (Mon-Fri)The library, 1st floorYesNo

♦ Summer hours (15.05-14.09) for the help desk in Gjøvik:  08:00-15:00

Resolution time #

How long does it take to get help?

Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within  30 minutes.

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