Install VPN

Using VPN (virtual private network), you can connect to the NTNU network and access internal resources, your home directory or other NTNU network directories from home. The following is a guide to installing VPN on your personal computer.

Norsk versjon - Installere VPN 

Topic page about IT services | Pages labelled with VPN

What is VPN? #

VPN is an abbreviation for Virtual Private Network, and acts as a "secure tunnel" between your computer and NTNU's computer network and - systems. The traffic in the tunnel is encrypted and cannot be monitored. Use of VPN thus secures traffic to NTNU and will at the same time make your machine part of NTNU's computer network. This gives you access to services which only are reachable from NTNU's network, even if you are off campus.

When you're connected to VPN you're connected to NTNUs network, and you therefore have to follow NTNUs IT regulations.

Install VPN #

Do you have a PC managed by NTNU? #

In that case you have to install Cisco Anyconnect VPN from Software Center, located on your desktop.

NOTE: NTNU is now installing a new VPN service on managed PCs, Always On VPN (AON). This replaces the current program, Cisco AnyConnect VPN. AON is rolled out in batches and affected users are notified when it is their turn.

Devices not managed by NTNU #

Install Cisco Anyconnect VPN from software.ntnu.no. The program can be installed on personal devices by both students and staff. It is available for Windows, Mac and Linux.

Note that the program can only be used for academic work (teaching and research) - not for paid contracted research.

 Watch instructional video VPN for Windows

 Watch instructional video VPN for Mac

 VPN for devices not managed by NTNU

Alternative methods of installation #

If it is not possible to install Cisco AnyConnect as described above, it is possible to download the program from vpn.ntnu.no. Another option (if all else fails) is to enter Microsoft Store (from Windows), search for and install the AnyConnect app from Cisco Systems.

Connect to VPN #

  1. Open the Cisco Anyconnect application.
  2. Enter vpn.ntnu.no in the field for server address.
  3. Press "Connect".
  4. Enter your NTNU username and password,
  5. Press "OK".

VPN on iPhones and iPads #

This page describes how to install VPN on iPhones and iPads

VPN on Android #

You can find this app in Google Play Store. The Any Connect application is free to install and use. 

Known errors and solutions #

Problem med installasjon av Cisco Anyconnect på Linux #

Cisco does not support all Linux distributions. You can try to use OpenConnect if you are having trouble installing Cisco Anyconnect on your Linux distribution. 

Simply run:

sudo apt install openconnect 

sudo openconnect vpn.ntnu.no

Known errors #

ERROR: "The VPN client agent was unable to create the interprocess communication depot."

This error can occur if you have turned on Windows Internet Connection Sharing.

Turn off ICS: Network and Sharing Center --> Change Adapter Settings --> Right-click on adapter and choose Properties --> Sharing tab --> Uncheck Allow other network users to connect through this computer's Internet connection.

Or: Windows key + R --> write services.msc --> double-click Internet Connection Sharing --> Change Startup Type to Disabled --> Restart your computer.

Contact #

Orakel Support Services can help if you have questions or if you encounter difficulties.

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