Accounting for...

Returned travel claims

Bot-Anna controls all travel claims sent trough HR-portalen at NTNU. If the robot finds errors, the form will be returned to the employee who sent it in. 

Norwegian: Reiseregning i retur

Topic page travel | Pages labeled travel 

The robot will send the travel claim back to you, and you will find a comment about what is wrong and what you should do to fix it, in the travel claim. When you have done so, you must remember to send the form back to registration control.

Make sure that the correct K-sted (the division you work for), project number or analyse number is registered.

Returned travel claims in HR-portalen #

You receive en e-mail with the notification that you have got a travel claim in return.You can find it (and all the other claims you have sent), in the HR-portalen under the section Waiting for you, marked with the yellow colour.

Hr portalen forsiden

Reasons why your travel claim is returned to you #

  1. If you sum up two or more amounts, you will get the form in return. The robot doesn’t “understand” the sum ups. It tries to match the sum in the form with sum in the receipt. The best option is to register every sum for every single expense separately, and add the receipt to the corresponding expense line.
  2. Currency: you should always enter the same currency in the form as a receipt. Robot doesn`t convert from e.g. EUR to NOK.
  3. Quality of receipt or handwritten receipt: handwritten receipt is difficult to read for robot. Try to download a receipt in good quality/easy to read. The best format is pdf and jpg.
  4. Date on the receipt have to be within the start and end of your travel.
  5. Old travels: travel claim that is older than 1 year, will be retuned to you.
  6. Future travels: travels you are planning to take in future can`t be processed. Read more at Credit card - book now pay later.
  7. Name of the passengers: the name of passenger is missing og spelled wrong in the flight receipt.
  8. Correct type of expenses: choose correct type from the list. E.g. expenses “book now-pay later” kr 70 is “Gebyr”.

These "rules" is also applies in other forms in HR-portalen that Bot-Anna controlls.

If you have questions, contact Financial Division:

Tlf. 73 41 31 40 (Monday-Friday) 10.00-14.00

E-mail: kontakt@okavd.ntnu.no

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