Orakel Support Services
Orakel Support Services (Orakeltjenesten in Norwegian) helps all students and employees at NTNU.
Norsk versjon - Orakeltjenesten
What support is provided #
Orakeltjenesten offers support for NTNU IT's systems, including but not limited to:
- Create user account
- Email provided by NTNU IT
- Local storage and network storage areas
- Connecting to NTNU's network, local area network, wireless network and VPN
- Software installation help for software provided by NTNU IT
Contact Orakeltjenesten #
NTNU Hjelp #
The easiest way to get in touch with Orakeltjenesten is through the self-service portal NTNU Hjelp. If you need to talk to someone, you can give us a call. If you are a student, you are welcome to visit one of our help desks.
Call 735 91500
Employees: Open 08.00 - 14.30, Monday - Friday
Students: Open 08.00 - 16.00, Monday - Friday
Never give your password to anyone, not even to Orakeltjenesten.
Immidiate assistance during ongoing exams spring semester 2020 #
For immediate/urgent assistance during an ongoing exam, separate “emergency numbers” have been created for both home exams and digital oral exams. The emergency numbers should only be used if there is a need for support in connection with an ongoing or recently completed exam. The numbers will only be manned during the ongoing exam period, from May 4 - June 6.
Urgent help for home exams: 73 59 16 00
Urgent help for oral exams: 73 59 17 00
Help desks #
Orakeltjenesten operates help desks at Gløshaugen, Kalvskinnet, Handelshøyskolen, Dragvoll, Tunga and Øya in Trondheim, in Ålesund and in Gjøvik. These help desks supports all students at NTNU, as well as residents at SiT's student villages. Some help desks also supports employees.
|Campus||Hours||Location||for STUDENTS||for EMPLOYEES|
|Dragvoll||08:00 - 17:00 (Mon-Fri)||Building 8, level 5 (Library)||Yes||No|
|Gløshaugen||10:15 - 16:00 (Mon-Fri)||Natural Science Building, Library||Yes||No|
|Gjøvik||08:00 - 15:45 (Mon-Fri) ♦||K-bygget, basement||Yes||Yes|
|Handelshøyskolen||10:15 - 16:00 (Mon/Wed/Fri)||The library, 2nd floor||Yes||No|
|Kalvskinnet||10:15 - 16:00 (Mon-Fri)||Lysholmbiblioteket||Yes||No|
|Tunga||10:15-14:00 (Tue)||Tungasletta 2, 1st floor, room A-105||Yes||No|
|Øya||10:15 - 16:00 (Mon-Fri)||Medicine and Health Library||Yes||No|
|Ålesund||09:00 - 16:00 (Mon-Fri)||Hovedbygget, 1st floor, room B116||Yes||No|
|Ålesund||08:00 - 15:45 (Mon-Fri) ♦||K-bygget, 1st floor, room 154||No||Yes|
♦ Summer hours (15.05-14.09) for the help desks in Gjøvik and Ålesund: 08:00-15:00
Campus-IT in Trondheim #
Campus-IT is located at various campuses in Trondheim and serves employees with support and PC operations which requires physical presence.
Tasks carried out by Campus-IT
- Prepares computers (Windows) and delivers ordered equipment
- Reinstalls / Repairs Computers (Dell and Lenovo)
- Short term loan of computers during repair, ordering, emergency cases and teaching plans
- Provides wired network access
- Reports printers with errors
- Hands out usernames / passwords to foreign employees
Have a request number ready before you seek out Campus-IT
We do not have any help desks and are often out of office. You need to make an appointment by e-mail to email@example.com before you visit us. You will receive an e-mail with a request number. Please state the request number (NTNU-SDXXXXXXX) when you show up.
|Dragvoll||08:30 - 15:00 (Mon - Fri)||Dragvoll Bygg 2 nivå 3, room 2302|
|Elgeseter||08:30 - 15:00 (Mon - Fri)||Handelshøyskolen, room 4014|
|Gløshaugen||08:30 - 15:00 (Mon - Fri)||Sentralbygg 1, room 127A||Co-located with AV support|
|Kalvskinnet||08:30 - 15:00 (Mon - Fri)||Sukkerhuset. room 115||Moved from Akrinn 11. june|
|Moholt||08:30 - 15:00 (Tuesdays)||Jonsvannsveien 82, room JB439|
|Tunga||08:30 - 15:00 (Mon - Fri)||Tungasletta 2, room A-126|
|Tyholt||08:30 - 15:00 (Mon - Fri)||Marinteknisk Senter, room F2.128|
|Øya||10:30 - 14:30 (Mon - Fri)||Medisinsk-teknisk Forskningssenter, room 1.241||Door locked - use door bell. With an appointment or case number you will be served outside opening hours.|
Resolution time #
How long does it take to get help?
Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.